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CALL CENTER SERVICES

B2K is a Global Offshore BPO & Call Center Outsourcing Company serving International Businesses. B2K helps deliver a seamless experience across every channel and every touch point without missing a beat whether in the cloud or on-premises. From mobile and IVR self-service to agent-assisted conversations. From inbound and outbound voice,email, SMS, chat and social. All while leveraging customer profiles and preferences to drive personalized interactions. B2K enhance professionalism and increase customer satisfaction with our flexible and affordable communication solutions catered to your large business. With our call center  outsourcing services, your business can streamline the Customer Relationship  Management (CRM) process to achieve a high rate of business growth and profitability.Our zealous employees provide you with the best possible Inbound call service, Outbound call service and BPO services in the field.

OUR SERVICES

INBOUND CALL SERVICE

Having an efficient and prompt inbound customer care or customer support is as important as having a great product or service. In absence, you risk losing out on your valuable customers to your competitors.

OUTBOUND CALL SERVICE

B2K specializes in outbound call center services and offers a wide-array of call center and BPO solutions to help you increase revenue, reduce costs, increase operational efficiencies, and better delight your customers.

BPO CALL SERVICE

B2K specializes in outbound call center services and offers a wide-array of call center and BPO solutions to help you increase revenue, reduce costs, increase operational efficiencies, and better delight your customers.

INBOUND CALL SERVICES

inbound

Having an efficient and prompt inbound customer care or customer support is as important as having a great product or service. In absence, you risk losing out on your valuable customers to your competitors. We offer inbound call center services to organizations to improve their customer-communication channel. Our services have proven to be effective in easing communication, increasing revenue, reducing operational costs and ensuring better customer relationships.

Inbound Call Services

  1. Answer Service,
  2. Customer Service,
  3. Help desk/Technical Support Service,
  4. Inquiry Handling,
  5. Inbound Sales,
  6. IVRS.

Answering Service

B2K use the latest in technology for our professional answering services to ensure that there is a proper dissemination of information. We assure you that we will answer all your calls. We provide outstanding 24×7 Telephone answering services to any business across the World. We are providing cost effective answering services.

Help desk/Technical Support Service

Incase of any technical assistance, B2K always ready to serve to the customers with the solution from tech experts. Customers can easily contact our tech experts to solve their technical queries at any time. Through this we offer supreme Technical support to our customers and satisfies them.

Inbound Sales

Today customers are more informed than ever. Inbound sales are more profitable than outbound. Inbound sales involves marketing on desired customers. Our experienced Inbound sales executives who are all trained for your products may get all the information of the customer and his needs and follows customer regularly to make a sale and after a sale. Customer satisfaction is the main duty of Inbound sales executives.

Customer Service

We really care for customers and handle them efficiently on time for good of your business. We offer professional, polite and affordable customer service to any business across the world. We are providing trustworthy services to customers. We offer customer services through Phone, Email and Chat.

Inquiry Handling

Customer gets full satisfaction by Inquiry Handling method.We gather the information of each & every customer and knows his needs to meet the customer attitude and concerns. By using Inquiry handling Method, B2K aims to deliver full program development meeting the diverse needs of customers.

Interactive Voice Response(IVRS)

IVR services is latest technology used in B2K. Interactive Voice Response is a computerized technology makes computer to interact with human through inputs or voice. Most of the customer queries solved through IVR system. Your Business hours can be increased up to 24*7 by this service. We guarantee that personalized service should be provided for the customer.

B2K specializes in outbound call center services and offers a wide-array of call center and BPO solutions to help you increase revenue, reduce costs, increase operational efficiencies, and better delight your customers.  Our extensive knowledge in outbound will fulfill all you outbound call center needs up to your expectations and aids you to achieve the maximum results. Like Inbound, we offer you with best, quality and cost effective outbound services.

Outbound Call Services

  1. Appointment Setting,
  2. Telemarketting Service,
  3. Collections,
  4. Marketing Research & Survey,
  5. Follow-up,
  6. Voice Broadcast.
outbound

Appointment Setting

Appointment setting is an important task for any new or existing business. It plays a major role in expanding business. Appointment scheduling brings various business prospects to you. We are having a experienced customer service representatives to execute the whole appointment setting process. We offer a flexible and cost effective appointment setting services.

Collections

Process of increasing profit of your organization by collecting pending payments & debts through our team. Our mission is to maximize financial recovery output and the customer experience. We will never attempt to spoil the relationship with customer. We have a experienced team of collection executives. Our collection services include:

1. Medical Collections                        2. Insurance Collections

    3. Retail Collections                           4. Commercial Collections

Follow-up

Business can never be exist without regular follow-up. Follow-up is important for convert any  business to a higher level and maintain standards.  Follow-up Services also help you address and escalate urgent customer feedback. We offer highly focused and result oriented follow-up services to develop your business. We have expert customer representatives for follow-up services. Our Follow-up services through:

1.Phone                     2. Email.

Telemarketting Service

Nowadays, Telemarketing is one of the most famous marketing technique. It involves the interaction with customers for making interest in products and services. Through Telemarketing, the  products can be promoted easily. We have a team of  professional Tele callers with good communication skills  helps you to deliver an outstanding Tele-Marketing services.

Marketing Research & Survey:

Market Research and survey plays a significance role in business. This analyze the current statusof the business depends on products and services offered. Our Marketing Research and Survey reports with a data tracked from a customers with a statistical document and graphical presentations. We work you with the entire process start from the initial design till the final results. Our goal is to provide best marketing research and survey methods to get the information you need to make the development of your organization.

Voice Broadcast:

Voice Broadcasting is the technique which sends thousands of pre recorded voice messages at a thousands of people at a same time. It's fully customizable. It increases the sales leads, business revenue and reduce infrastructure cost and manpower. It is used in business for any official announcements and alert individuals in a emergency situation. It can be used effectively by acombining it with IVR system to route calls.Voice messaging is effective for appointment reminders, service notifications, event invitations and more.

BPO SERVICES

bpo

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Accounts & Finance
Operation

24×7 Telephone answering services to any business across the World. We combine the advanced technology with the Industry standard customer service and strive to provide the highest level of customer satisfaction.Don’t miss any calls hereafter!

Human Resource
Services

24×7 Telephone answering services to any business across the World. We combine the advanced technology with the Industry standard customer service and strive to provide the highest level of customer satisfaction.Don’t miss any calls hereafter!

Data Processing &
Management

24×7 Telephone answering services to any business across the World. We combine the advanced technology with the Industry standard customer service and strive to provide the highest level of customer satisfaction.Don’t miss any calls hereafter!

Chat & Email
Support

24×7 Telephone answering services to any business across the World. We combine the advanced technology with the Industry standard customer service and strive to provide the highest level of customer satisfaction.Don’t miss any calls hereafter!